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Support Desk Engineer

The Role:
 
The role of the Support Desk Engineer is to work within a busy team, offering technical support, customer service and advice on using our proprietary and Microsoft based hardware/software systems. 
 
The ideal candidate:
 
The position would be ideally suited to sixth form college leavers with good general IT skills and hopefully an interest in sport, preferably golf.
 
Responsibilities:
 
To provide 1st line technical support; answering support queries via phone and email.
 
To maintain a high degree of customer service for all support queries and adhere to all service management principles.
 
To take ownership of user problems and be proactive when dealing with user issues.
 
To log all calls on the call logging system.
 
Respond to enquiries from clients and help resolve hardware or software problems.
 
Maintain a log of all calls taken.
 
Maintain a log of any software or hardware problems detected.
 
Support users in the use of Computer equipment by providing necessary training and advice.
 
To allocate more complex calls to the relevant CSiCare Support member.
 
To help arrange for external technical support where problems cannot be resolved in house by liaising with relevant admin staff.
 
 
Skills:

Excellent Telephone Manner
• Knowledge of Microsoft based operating systems with emphasis on Windows 7, 8 and 10 +
• Good organisational skills
• Self-motivated with the ability and drive to learn and work unsupervised
• Excellent time management skills
• Ability to work part of a team
• Basic understanding of PC hardware set-up and configuration.
• Excellent customer service
• Ability to work under pressure, keeping calm, professional and maintaining positivity even under difficult circumstances
• Understands the urgency required when dealing with hardware management/replacements
• A knowledge of golf and the industry may be very advantageous.
 
Applicants Must be able to commute to Manchester City centre.
 
Apply Now Please ensure that your CV is accompanied by a covering letter detailing your salary expectations.