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Handicapping

I have a runtime error 52 when launching either Handicapping or PSI programs, what does this mean?

Error 52 is ALWAYS a networking issue. This error occurs when a system tries to access a location that does not exist. Usually this means that the computer which holds the data has been switched off or unplugged from the network.

To overcome this problem, check the following:

  • Is your PC attached to the network ?
  • Is the Server computer on?
  • Is the Server computer attached to the network?
  • Can you browse (using explorer) to the data computer? 
  • Are the permissions set, so as to ensure that your PC has the authority to access the data on the server?

You may wish to involve your IT infastructure specialists to help diagnose and rectify these issues.

I am getting an error 3024 when closing a competition, what can I do?

 This problem is a data related issue. The program is trying to confirm that all AWAY players have a correctly assigned 'Home' club. In some circumstances this procedure causes the above error when closing a competition.

A program update has been issued to deal with this problem, please visit the following page and update you program version.

http://www.club2000.co.uk/v12

 

I am getting a Runtime Error -2147221231 when performig certain activities, what can I do?

This error is a generic windows error code, it signifies that a component program is either out of date, does not exist or is not registered properly.

To fix this problem users should re-install their systems. Visit the following link to download current versions:

http://www.club2000.co.uk/v12

I have updated my version and my system is now running very slowly, why?

This is usually caused by an Anti-virus or Anti-Spyware product which is monitoring your system. Often these systems are configured to recognise a particular version of a program. If that version changes they scan the application and whatever files it may access.  This scanning often slows down the computer.

Ask you IT support people to alter the exceptions in your AV systems.

I have a player who was Lapsed, they have now re-attained their handicap but the system is asking me for a password, what is this? and where do I get it?

This applies to Scottish clubs only. The SGU have asked us to extend the Category One password system to cover the re-allocation of previously lapsed players.

Users shoud contact the SGU/SLGA in order to attain the required password.

 

How do I enter cards for a new player to attain a first handicap?

Where a player does not yet have a handicap, they may be created within CLUB2000 with a handicap of N/A.

They must normally return 3 cards for handicap. The details of the 3 cards can be recorded on a player record by clicking the 'For Hcp' button on the base of the Player History section of the Player Maintenance screen.

Once 3 cards have been entered the system will allocate a new handicap to the player based on their best gross score.

 

How do I update my handicap program to v12 on my Touch-Screen PSI system, it has no CD ROM drive?

When you install your handicapping package on your main computers, the Touch-Screen PSI will automatically update itself once it detects that the version has changed on any of the other satellite machines.

 Simply ensure that the new handicap update has been launched on one of your machines, then restart the PSI computer.

 

 

I have done my year end review and can no longer see last years competitions, how do I get them back?

To retrieve competitions from a pervious year click on the “options” button at the top of the program then select “Change year start date”. The year start date should now appear at the top right hand corner of the program simply change the year start date to the year of the competition you wish to retrieve and press Return (Enter) on your keyboard then quit and re-start the program.

How do I change a course when the par or stroke index changes?

For both these questions you simply need to create a new course in the ‘Utilities’ section of the vertical menu, then ‘System Utility Options’. The latter only requires you to fill in the corresponding holes and leaving the holes and stroke indexes that are not relevant to the course as 0. To set this course as your default once created you need to go to the ‘Options’ drop-down menu, ‘Options’ again then the ‘Competition’ tab at the bottom. You will now have an option to set the ‘Default Course’, then you can click ok.

How do I set up a course that is not 18 holes?

For both these questions you simply need to create a new course in the ‘Utilities’ section of the vertical menu, then ‘System Utility Options’. The latter only requires you to fill in the corresponding holes and leaving the holes and stroke indexes that are not relevant to the course as 0. To set this course as your default once created you need to go to the ‘Options’ drop-down menu, ‘Options’ again then the ‘Competition’ tab at the bottom. You will now have an option to set the ‘Default Course’, then you can click ok.

I have deleted a Player's record by accident, can I get it back?

Yes, deleted players can be found under the Utilities section on the vertical menu. Under Global Changes, users can select the appropriate player's name and click 'undelete'.

I am getting a Runtime Error 75 or Runtime Error 70 when the system is performing a selection process, why is this and what can I do?

This error occurs because the program is not being allowed to access the files that it needs. This could be because another process has 'locked' the file, in which case it is possible that restarting the computer (and the data server) will resolve the issue. Or it could be because the network permissions are set in such away that your station only has 'read access' to the data folders. Please ensure that your systems have full read and write access to the folders (and sub folders) where the data is held.

I have junior members to process whose handicaps are higher than 28 (36 for ladies) and I can't put their handicaps into the system, what can I do?

All systems have a setting in the 'Client Settings' file, which can be found under the Help drop-down menu, under the Log/Configuration file section. The setting is

'Upper Handicap Limit='

Users may set this to a maximum of 54. This will then allow those players marked with the Junior/Disabled check box to have handicaps upwards of the 28 (36 for ladies) maximum.

I have an AWAY Player, how do I change their handicap?

Where a record exists for an AWAY player (a Player whose handicap is maintained by another club), there is no Exact handicap. The Exact Handicap is replaced by the word AWAY.

This is because the club is not responsible for calculating the Player's handicap and so only the Playing handicap is of any consequence.

When a score is entered for an event, the system will prompt the user to change the Playing handicap (if required). This the case, whether the score is entered via back office or PSI systems.

Users can also use the GP/ALLOC button on the Playing History screen under Player Maintenance section.

Please ensure that the Allocation entry is dated prior to the event that the new handicap is supposed to apply to.