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Contact Support

Club Systems offers technical support to all customers subscribing to CSiCare.

Telephone support is available 7 days a week between the hours of 8am and 8pm (GMT & BST).* If your enquiry is urgent please call us on one of the numbers below. If you would prefer to contact us by email, please click here. Please note that email enquiries may take longer to receive a response and should be used for non-urgent support requests.
 
 Great Britain 0345 222 9999
 Northern Ireland  028 9077 8887
 Republic of Ireland 048 9077 8887
 Rest of the World +44 3452229999

 

 

 

 

 

 

 

To email support click here

 

CSiCare includes;

  • CSiCare Software Updates Regular feature updates, such as online backup, bulk emailing and EPoS Stock Control are included as part of the CLUB2000 Support package. Auctomatic Internet downloads keep your software up to date throughout the year. 
  • CSiCare Software Compliance This year sees a completely new CONGU Unified Handicapping System.   Club Systems have been working CONGU since June 2007 to ensure that Club2000® is fully compliant, fully tested and CONGU® licensed.  All affiliated Clubs will be required to apply to this system.
  • CSiCare Telephone Support 365 days a year from 8am* in the morning until 8pm each night, Club Systems’ trained staff are on hand to support you, whether you need help with software issues, or just a guide through unfamiliar procedures. 
  • CSiCare Email Support* Today with peoples’ busy lifestyles, it can be easier to send off a quick email to CSICare@clubsystems.com . Our aim is to reply to all email enquiries within 48 hours. 
  • CSiCare Website Support Our website is regularly updated with useful downloads and help files.  Visit the ‘Frequently Asked Question’ section to get details of the latest features.  While you’re there why not download new report, label layouts or other helpful tools. 
  • CSiCare Client Side Support* Under your supervision, our fully trained staff can remotely access your desk top PC, PSI terminal, Till or server directly from our support department in Cheshire.  Enabling us to resolve your more complex issues as if we were sitting at your desk. 
  • CSiCare Data Security New in 2008, CLUB2000® can now automatically duplicate your Membership and Handicap data and store it online. Now you can have an up-to-date backup conveniently held remotely on our secure servers. 
  • CSiCare Corrupt Data Repairs As computer technology has progressed our reliance upon the data that our software stores has increased.  When a faulty hard disk or bad power supplier corrupts that data our support staff can attempt to rebuild your data.  In the past year 98% of such corruptions were fully recovered.

 

*Sunday hours begin at 09:00AM