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Frequently Asked Questions

Club Systems is committed to providing the highest level of support for the products it sells. In addition, Club Systems is also committed to delivering quality services that will enable customers to fully leverage the benefits of the products it sells. The information contained in our FAQ section is intended to provide you with the latest information on known issues and workarounds for common problems.

General Questions

I have installed the CLUB2000 software on to a new PC but when I launch it, I am asked to enter my Registration Code, what does this mean?

All Club Systems software is registered on installation. If you have set up the system on a new PC, you should now restore a backup of your data or if you are on a network, point your system to your existing data.

I have been using my software for about a month and it is now asking me for a Release Code when I launch it, what does this mean?

All Club Systems software is protected by a Self Administered Security system. This system will lock any Club Systems software after a period of approximately 1 month (it does vary automatically). Once locked, the customer MUST contact Club Systems International Ltd. on +44 (0) 1663 766999 for a Release Code (lines open 7 days, 9am to 9pm)

The Self Administered Security (SAS) system will not trigger outside of office hours. Once triggered the system will remain locked until a Release Code is obtained.

SAS is there to prevent software piracy, we apologise if the need to have this level of security causes legitimate customers any inconvenience or disruption.

How do I 'tell' my system that my data exists somewhere else on my Network?

There are two primary methods.

  1. Firstly if you are installing the system on to a new PC, the first time you launch the system you will be prompted with two questions, answer NO to the 'Do you have a Backup to Restore?' question and YES to the 'Are you Installing a Network Satellite?' question. You can then use the Windows browser to find the appropriate data in your Network.

     
  2. If you system is already running but you have moved your data server, click on the OPTIONS drop-down menu and select OPTIONS and Data Paths, click on the Browse button next to the appropriate Data Path line and use the Windows browser to locate the appropriate data.

How do I Restore my 'Backed up' data, I can't get into my program?

 

In each CLUB2000 program folder, there is a utility called Backup.Exe. Users can launch this via their browser to trigger the standard Backup and Restore process. CLUB2000 program folders as follows:

Handicaps (Men) ---> C:Program FilesClubhcps
Hanidcaps (ladies) ---> C:Program FilesClubLgu
Membership ---> C:Program FilesClubwin
Reservations ---> C:Program FilesClubBkg