Manchester, UK

Description

Club Systems International Ltd are the undisputed leaders in golf IT applications. Since 1982, they have been designing, building, and supporting a wide variety of products for golf club administration and management. ClubV1 is our core product managing competitions (Inc. a WHS license to publish scores to England, Scotland, Ireland, and Wales), membership, tee sheets, communications, and websites at over 1750 clubs.

Along with our purpose-built Merlin Touch EPOS solution and smart phone applications we offer. A full suite of products to support golf clubs and their members across the globe

With a vast customer database of over 1800 customers globally, CSI provide all aspects of golf club administration under one highly reliable roof. Now employing just shy of 50 full-time staff, their growth continues to accelerate as they further their services throughout continental Europe and the rest of the world in partnership with the R&A and other global golf federations, Kenya, Cooke Islands, Uganda, Belize, Malta, St Lucia, Croatia, Bahrain, Gabon, Belarus to name a few.

Club Systems is also the creator of HowDidiDo, the hugely popular online portal for competition results, club news, tee time booking, exclusive member only national competitions and much more. With over 500, 000 registered golfers we are the largest online community of golfers in Europe.

Job Role Description:

We are currently looking for an ambitious candidate to join our team as an Administration Assistant.

Job title: Administration Assistant
Annual salary: Dependent upon Experience
Location: Head Office- 2nd Floor, 49 Peter Street, Manchester, M2 3NG
Hours – 37.5 Hours per week

  • Answering Incoming calls and dealing with queries on reception as and when required
  • Processing of booking collections and shipping out of goods
  • Dealing with / raising and confirming purchase orders
  • Chasing returns
  • Sending out hardware terms and conditions
  • Updating information on hardware that is sent out and returned back
  • Processing consumable and card sales orders
  • Ensuring that all spreadsheets and databases are accurately updated and the correct information is recorded.
  • Processing and dealing with all invoices
  • Ensuring all equipment is ordered for installations that are taking place
  • Ensuring stock levels are kept up to date and ordering stock as and when required
  • Ensuring e-mails and tickets within shared inboxes are dealt with efficiently and effectively.
  • Chasing Deposits for Sales Orders
  • Dealing with all incoming and outgoing post and distributing to the relevant department
  • Perform other clerical receptionist duties such as filing, photocopying and database administration as applicable
  • Ensure the reception area is tidy & presentable and setting up meeting rooms as and when required.
  • Ensure all payments are received to the company in a timely manner in relation to sales invoices.

Requirements

Category Essential Job Requirements Desirable Job Requirements Method of Assessment 
Job Related Skills / Knowledge 
 
  • Experience of being on a front desk, taking phone calls from customers and/or general public 
  • Proficient in Microsoft packages- word, outlook, excel. 
  • Attention to detail /  
 
 
 
  • Desirable - A basic knowledge of golf and the industry may be very advantageous 
 
Application/ C.V/ Interview 
Experience 
 
 
  • Experience in using customer service software, in-house systems, updating databases 
 
  • Experience of using Sage 50 Accounts 
  • Experience of using a ticket logging system 
Application/ C. V 
Education/Qualifications 
 
 
 
  • GCSE or equivalent 
 
 
  • NVQ in Business Administration/customer service / A- Level in Business Admin 
   
Application/ C. V 
Any Other Requirements 
 
 
  • The ability to prioritise and complete tasks in priority order 
  • Excellent organisation and time management skills 
  


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Benefits

  • Open plan relaxed office.
  • We offer 28 days of holidays inclusive of public holidays plus an additional day each for your birthday and work anniversary. After 2 full years of employment, we offer 1 extra day capped at 5 extra days for 10 years of employment.
  • Workplace pension
  • Health Care Cashback Plan & Perks
  • EAP – Employee Assistance Program
  • Cycle to Work Scheme
  • Daily Fresh Fruit
  • PayDay Drinks
  • Department social events/golf days.
  • Company social events.
  • Annual Season Train Ticket Scheme
  • Long term loan of Golf Equipment for enthusiasts to try out.
  • Golf Clothing for enthusiasts

Responsibilities

  • Good communicator with proven customer service and good telephone manner. 
  • Customer focused and self-motivated to work to get calls answered efficiently and effectively.
  • Good level of investigation and diagnostic skills. 
  • Proficient with all Microsoft office programs.
  • Basic understanding of PC hardware set-up and configuration.
  • Good organisational and time management skills.
  • Ability to work as part of a team.
  • A knowledge of golf and the industry may be very advantageous.
  • Confident and social personality.
  • 12-month minimum experience of working in a call centre or similar role.