Hardware Support Engineer

Manchester, UK
14 days ago

Description

Club Systems International Ltd are the undisputed leaders in golf IT applications. Since 1982, they have been designing, building, and supporting a wide variety of products for golf club administration and management. ClubV1 is our core product managing competitions (Inc. a WHS license to publish scores to England, Scotland, Ireland, and Wales), membership, tee sheets, communications, and websites at over 1750 clubs.

Along with our purpose-built Merlin Touch EPOS solution and smart phone applications we offer. A full suite of products to support golf clubs and their members across the globe

With a vast customer database of over 1800 customers globally, CSI provide all aspects of golf club administration under one highly reliable roof. Now employing just shy of 50 full-time staff, their growth continues to accelerate as they further their services throughout continental Europe and the rest of the world in partnership with the R&A and other global golf federations, Kenya, Cooke Islands, Uganda, Belize, Malta, St Lucia, Croatia, Bahrain, Gabon, Belarus to name a few.

Club Systems is also the creator of HowDidiDo, the hugely popular online portal for competition results, club news, tee time booking, exclusive member only national competitions and much more. With over 500, 000 registered golfers we are the largest online community of golfers in Europe.

Job title: Hardware Support Engineer
Annual salary: Dependent upon Experience
Location: Head Office- 2nd Floor, 49 Peter Street, Manchester, M2 3NG
Hours – 37.5 Hours per week

Job Role Description:

  • Accountable for end-to-end Customer Hardware Asset management.
  • Deal with incoming hardware queries and problems.
  • Resolving technical related issues on all hardware related calls
  • Oversees planning, monitoring and recording all customer hardware assets to ensure compliance with customer contracts
  • Conducts physical audits of customer hardware assets.
  • Develops, implements, monitors, and benchmarks process/procedures for tracking all customer hardware to oversee quality and control throughout their lifecycles.
  • Adherence to, and development of operational processes to support customers.
  • Undergo any training and self-development to build knowledge to stay capable of supporting customers and products now and in the future.
  • This role will involve a minimal amount of in-house hardware technical maintenance.
  • Takes initiative to find opportunities to do things better, faster, and smarter.

Requirements

Category Essential Job Requirements Desirable Job Requirements Method of Assessment 
Job Related Skills / Knowledge 
 
  • Strong organisational skills. 
  • Excellent PC skills and knowledge. 
  • Confident learner with regards to new technology and new departmental processes. 
  • Proactive and innovative approach to removing barriers and finding solutions to problems. 
  • Strong Fault Diagnosis skills. 
  • The ability to challenge and improve processes and procedures. 
  • Strong communication skills – verbal and written 
  • To be able to Problem Solve and conduct fact-finding exercises. 
  • To take Responsibility, Accountability and Ownership. 
 		 Application/ C.V/ Interview 
Experience 
 
 
  • Experience of working both self-sufficiently and in a team, environment delivering customer service. 
 
  • Experience in hardware/asset management desirable but not essential. 
 		Application/ C. V 
Education/Qualifications 
 
 
 
  • GCSE /A -level or Equivalent 
 		   Application/ C. V 
Any Other Requirements 
 
 
  • A strong track record of reliable performance and commitment to learning. 
  • Ability to understand and embrace new technologies. 
  • Flexible approach to work in being able to meet the needs of colleagues, the company and customers. 
 
 		  

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Benefits

  • Open plan relaxed office.
  • We offer 28 days of holidays inclusive of public holidays plus an additional day each for your birthday and work anniversary. After 2 full years of employment, we offer 1 extra day capped at 5 extra days for 10 years of employment.
  • Workplace pension
  • Health Care Cashback Plan & Perks
  • EAP – Employee Assistance Program
  • Cycle to Work Scheme
  • Daily Fresh Fruit
  • PayDay Drinks
  • Department social events/golf days.
  • Company social events.
  • Annual Season Train Ticket Scheme
  • Long term loan of Golf Equipment for enthusiasts to try out.
  • Golf Clothing for enthusiasts

Responsibilities

We are currently looking for an ambitious candidate to join our team as a Hardware Support Engineer.

This role would suit an experienced Customer Service Advisor looking for a challenging new role. The Club Systems Hardware Support Engineer is responsible for the daily management of customer hardware issues.

This includes planning, monitoring, and recording of all hardware assets to ensure compliance with internal processes and agreed contracts.

The individual will work with relevant departments and 3rd parties to form processes and procedures to optimise hardware management and minimise spend across the department. The Hardware Role holder will develop and implement procedures for tracking customer hardware assets to oversee full control throughout their lifecycles.
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