F.A.Q


HowDidiDo is the largest golfing network anywhere in the world. HowDidiDo holds in excess of 50 million rounds of golf along with the handicaps, results and scores of more than 1,200,000 UK golf club members, and around 1850 golf clubs.

HowDidiDo is a free golf statistics database for any golfer that is a member of a Club Systems International supported golf club. The Club Systems International ClubV1 / CLUB2000 scores and handicapping package has been installed in over 2000 clubs and allows those users wishing to publish their competitions and handicaps to HowDidiDo, to do so free of charge.

Mobile Score Input is a feature provided through our mobile app, which allows players to enter competitions, pay entry fees and enter their score, all from the convenience and safety of their own smartphone.

The feature is available on Android and Apple iPhones under the heading 'Today's Golf' and is one of the simplest features to use. It is FREE of charge for all product levels of ClubV1 and does not need enabling by us. By default it is switched on for all clubs and all golfers.

Club Administrators can enable the feature for each competition during the setup process in ClubV1 under the 'competition Wizard', simply tick the box and add the start and end dates and times that entry is to be allowed. These options are under 'Sign in' and 'Score Entry.



A full 18 minute training video for club administrators is available here.

For your members, a simple video to show them how this works is available here.
Our product levels run from 'Lite', which is only available in countries where the product is subsidised by the R&A, to 'Ultimate' which includes everything from Teetime booking to fully integrated website.

To find out the level you are on log in to ClubV1 and click here https://www.clubv1.com/Club/ProductLevels

You can choose to move up to a different product level at any time during the year.  Your charges will be calculated pro-rata and usually taken automatically by quarterly direct debit.  
ClubV1 Members Hub is a fully responsive secured area, containing Member information which is automatically updated and driven by ClubV1. The hub can also be used on an Android/Apple device through an App or just as a Members area from a 3rd party website, Search for 'ClubV1 Members Hub'.

The visual foundation of all member facing products to ensure members are familiar with processes when using PSI, APP or website. The Hub allows the club to Supply the membership with valuable information in real-time.
In short, any failure of its electrical or mechanical parts where these are not caused by accidental damage, misuse or actual or attempted thieve. 
Theft, spillages, damaged caused by misuse or vandalism. Basically anything that isn't a fault created by usual use as designed by the manufacturer.
Call us on 0345 222 9999 and chose 1 for support. We will take you though some diagnostic procedures to determine, or even fix the fault over the phone.

If we cannot do that in a timely manner, we will endeavour to get a replacement to you, of the same or better condition, by the end of the next working day (UK Mainland excluding highlands and islands). Usually this will need the diagnostic process to be completed by 3pm.
If you have chosen not to take out the optional cover, we will still help you as quickly and efficiently as we can. We can collect and estimate the cost of repair for you to decide whether to repair or replace. We do not usually have loan equipment available for uncovered hardware issues, but if we do, we will rent them for a limited period.
1. The club where the Hole-In-One was scored must use Club Systems/HowDidiDo Software
2. The Hole-In-One must behave been scored in a singles handicap qualifying, club competition, sorry no general play scores, better-balls, matchplay or greensomes etc.
3. The golfer must be a member of a club using Club Systems/HowDidiDo software.
4. The score must have been published on the HowDidiDo website and App.
5. The golfer must be a registered HowDidiDo user (this can be done, free of charge either before or after the score).
If all the conditions have been met, you will receive an email from HowDidiDo congratulating you and then, 48 hours later, will receive another email with a claim code.

Once you have that code, click here to proceed with your claim https://www.clubsystems.com/boss-watches-hole-in-one-award and make sur you click on your correct location.
All claims should be processed and dispatched within 28 days, sometimes very much quicker.  If you haven't received your watch in that time, it could be due to the following.

1. Outside of the UK and Isle of Man (Republic of Island and Channel Islands), watches need to be sent to the claimant's home club. Sometimes we struggle to get a response from the club to gain authorisation. Maybe call the club and get a contact name for us, then contact us on 0345 222 9999 or ROI 048 9077 888 7
2. Outside of the UK and Isle of Man (Republic of Island and Channel Islands) your award might have been delayed in customs. As the watch is registered as a 'gift' it should pass through without delay, however sometimes this may be the issue. Check to see if you have had notification from; An Post, Jersey Post or Guernsey Post as these are the partners of the Royal Mail.