CSiCare Services

Regular feature updates, such as online backup, bulk emailing and EPoS Stock Control are included as part of the ClubV1 Support package. Automatic Internet downloads keep your software up to date throughout the year. 

CSICARE SOFTWARE COMPLIANCE 

Most years sees additions and adjustments to the World Handicapping System or even clarifications made by individual national federations. Club Systems have been working with the R&A and many national golf unions since we were founded in 1982 to ensure that ClubV1® is fully compliant, fully tested and WHS licensed.  When affiliated Clubs need to comply with these changes, CSiCare will ensure your club doesn't breach the rules.

From any screen on ClubV1 and clicking the CSiCare button you will reach our customer service platform Zendesk - designed to provide the user with a database of instructional guides and videos to navigate your way around the system, plus a trackable way to register your concerns, suggestions or problems

365 days a year from 8am (GMT/BST)* in the morning until 8pm (GMT/BST) each night, Club Systems’ trained staff are on hand to support you, whether you need help with software issues, or just a guide through unfamiliar procedures.

Under your supervision, our fully trained staff can remotely access your desk top PC, PSI terminal, Till or server directly from our support department in Manchester. Enabling us to resolve your more complex issues as if we were sitting at your desk. Click here for further information and help. 

ClubV1® is a hosted web application, we use Microsoft's Azure servers, so therefore your data is automatically duplicated in two geographical locations. 

As computer technology has progressed our reliance upon the data that our software stores has increased. When a faulty hard disk or bad power supplier corrupts that data our support staff can attempt to rebuild your data.  In the past year 98% of such corruptions were fully recovered.