CSICARE SOFTWARE UPDATES
Regular feature updates, such as online backup, bulk emailing and EPoS Stock Control are included as part of the ClubV1 Support package. Automatic Internet downloads keep your software up to date throughout the year.
CSICARE SOFTWARE COMPLIANCE
Most years sees additions and adjustments to the World Handicapping System or even clarifications made by individual national federations. Club Systems have been working with the R&A and many national golf unions since we were founded in 1982 to ensure that ClubV1® is fully compliant, fully tested and WHS licensed. When affiliated Clubs need to comply with these changes, CSiCare will ensure your club doesn't breach the rules.
CSICARE TELEPHONE SUPPORT
365 days a year from 8am (GMT/BST)* in the morning until 8pm (GMT/BST) each night, Club Systems’ trained staff are on hand to support you, whether you need help with software issues, or just a guide through unfamiliar procedures.
CSICARE EMAIL SUPPORT*
Today with peoples’ busy lifestyles, it can be easier to send off a quick email to CSICare@clubsystems.com. Our aim is to reply to all email enquiries within 48 hours.
CSICARE CLIENT-SIDE SUPPORT
Under your supervision, our fully trained staff can remotely access your desk top PC, PSI terminal, Till or server directly from our support department in Manchester. Enabling us to resolve your more complex issues as if we were sitting at your desk. Click here
for further information and help.
CSICARE DATA SECURITY
ClubV1® is a hosted web application, we use Microsoft's Azure servers, so therefore your data is automatically duplicated in two geographical locations.
CSICARE CORRUPT DATA REPAIRS
As computer technology has progressed our reliance upon the data that our software stores has increased. When a faulty hard disk or bad power supplier corrupts that data our support staff can attempt to rebuild your data. In the past year 98% of such corruptions were fully recovered.
*Sunday hours begin at 09:00AM(GMT/BST) Friday at 8:30AM(GMT/BST)
Please note that ClubV1 Lite customers are supported through your national federation. Please contact them in the first instance, and they inturn can use the above services if required.